Interviewed on 17 Feb 09
Jonathan Brealey, Director and co-founder
Jonathan Brealey and Tim Beresford have been significant players in the UK's web hosting and domain name registration market for over 12 years. Since the launch of Heart Internet in 2004 the company has strived to reshape the hosting market based around the principles of:
• Low prices
• Highly automated systems giving customers complete control
• Powerful products
• Small teams of high quality employees
Heart Internet has taken all those years of customer feedback and used it to develop a product range and service level with one of the best reputations in the industry.
Heart Internet is ideal for a beginner starting their first website through to SME’s demanding their own powerful dedicated server. Our industry standard setting reseller hosting is also perfect for web designers and developers looking to host their own client’s websites.
What unique selling points do you offer?
Our customers can have a real impact on our business and products with over 1,000 customer ideas and suggestions implemented to date. Using the feedback form within their control panel we receive hundreds every week and we read every single one of them, after all they are the people actually using the product so no one is better informed then they are.
Describe the services you offer?
Allowing web designers, small businesses and home users to get their website online, quickly and securely with limited technical knowledge.
Describe your target market?
We are particularly attractive to Web designers, web developers, web hosting Resellers and small businesses and our shared hosting packages are perfect for home users.
How is your company planning for the future?
We are fast becoming the only real choice for resellers, web designers and web developers and we will continue to set the standard for reseller hosting with our new products and innovations.
What benefits can you offer your customers?
Our reseller account has been designed with web designers and developers in mind offering a completely white label and customizable reseller hosting environment. With continued improvements and new features our customers are never left behind.
How do you support your customers?
We provide 24x7x365 customer support with some of the quickest response rates you will find in hosting. We deal in minutes and not days.
Whilst many hosting companies have an online knowledge base few are as up-to-date or as detailed as ours. Our support team all have direct access to update it as well as targets to add new questions and answers regularly. We analyse the questions we receive from our customers and add them into the knowledge base. We know that our customers don’t want to contact support, they would much rather have the information available to them.
