Interviewed on 9 Jun 08
Anton Nyman, CEO
Ultimate Web Hosting is designed to give convenient hosting packages to all different types of users. Not only does it offer its services at low prices, with no hidden costs such as setup fees, it also gives an excellent of quality service to its customers. We treat all of our customers as individuals rather than just a person who pays us money every year. This means that we offer them a personal service, even offering bespoke packages where applicable. In addition to the web hosting services, we also offer professional web design to any customers that require it. We are therefore designed to cater for all needs.
What unique selling points do you offer?
As a small firm, many would expect our prices never to be able to compete with larger firms. However, we go against the expectations, and can class ourselves as cheap. Therefore, we are different to other firms in providing a cheap service, where the quality and personal service are not affected by the low price.
Describe the services you offer?
Web Hosting, personally, is giving people the freedom to express themselves or their businesses on the web. The Internet is clearly at the forefront or at least the way forward for most industrial sectors now and therefore we offer such services for people to be able to put their content onto the web, for anyone in the world to be able to view it.
Describe your target market?
Because of the nature of the type of services that we offer, the target market is quite infinite. We help maintain this wide market, by offering a whole host of different packages in order to accommodate for all different types of users; from personals to large corporations.
How is your company planning for the future?
We are currently hoping to expand into other areas of the service sector, such as broadband internet access and telecoms communication. Along with these measures of internal expansion, we are looking into ways in which we can expand externally, abroad into the USA for example, to widen our markets wider yet.
What benefits can you offer your customers?
All of our hosting packages feature the eXtend cPanel interfaces for developers to manage their packages with. Along with this interface, all of our hosting packages are kept up to date with the newest of technologies, including the latest versions of PHP and MySQL as they are released. Along with all of these more technical reasons to choose us, we also offer bulk discounts, ideal for developers who wish to host many sites with us. This is on top of our already cheap prices of course.
How do you support your customers?
We have a customer support telephone line which can help customers solve their problems, if any should arise. We also offer email support, to which replies are usually very quick. In addition to these, we also have an online support database which can be located within the control panel to customer accounts. Lastly, but not least, we also offer a 30 day money back guarantee on all hosting packages, for those people who decide that the internet really isn’t for them, or they are not satisfied with our service.
