Interviewed on 3 Sep 09
Will Thomas, Managing Director
SwitchLink is a Brand Identity of Britband Media Limited, a UK Based Hosting Provider. SwitchLink concentrates purely on providing High Quality Dedicated Servers and Virtual Servers with Premium 24 Hour Support.
What unique selling points do you offer?
I think what differentiates us and makes us stand out of the pack is the way we sell bandwidth on our Virtual Servers. We sell bandwidth on a model similar to that seen with dedicated servers. How does this benefit the customer? Simple, lower costs giving a cost per GB to less than 3p compared to rivals selling each GB at in excess of £1 each.
We also guarantee that we will never “Oversell”. All bandwidth is un-contended, giving you 100% of your performance and requirements, and our Virtualization Infrastructure always runs with a minimum of 25% free resources available in the event of increased loads, giving no loss of performance.
Describe the services you offer?
The services we offer have been built from the ground up with the customer in mind. Our key market areas are Unmanaged Virtual Server Hosting on the Virtuozzo Platform and also Unmanaged Dedicated Servers.
Whether it’s a Budget Package or a High End solution that requires a little expert advice and support, we have the experience and ability to assist in your deployment.
What many people don’t realise, because it’s usually kept for B2B clients, is that SwitchLink is also a prime Managed Hosting provider which specializes in Secured Off Site Hosted Infrastructures covering solutions such as Exchange Email Hosting, Application Hosting, MS SQL and many other services Secured on a Cisco IDS Network.
Describe your target market?
Our target market is anyone, but it is really the developers, resellers and general users that need the reliability, support and performance that can only be provided by a well grounded and established hosting company. Many users have experiences of dealing with poor support and poor quality from there providers and at SwitchLink, our customers are very happy.
We also have a range of Virtual Servers designed purely for Forex Trading users which allows them to Trade Online 24/7 from anywhere in the world using software such as MetaTrader and Ninja Trader.
How is your company planning for the future?
The Technical Development Team behind SwitchLink is always looking at the ways forward but with our infrastructure and products and have been doing so since 2005. We have recently launched Server 2008 Virtual Servers based on the Virtuozzo platform that has just come out of testing.
Continued investment and development of our Network, Storage Infrastructure and Hardware are always key to moving forward, but we are also looking at other areas of work.
What benefits can you offer your customers?
There are a few things really. Firstly, there’s Experience. Our Management and Staff have been working within the industry for many years. Then there’s Expertise, our staff are not just qualified, but have the hands on experience and ability to think outside the box which allows us to offer great support and also service development. But most importantly, there’s honesty. We feel that being truthful is always appreciated.
How do you support your customers?
We offer a range of support services to meet the demand of our clients with 24/7 server monitoring, 24/7 support staff on standby to answer all emails & support tickets, and a “We Call You” support service where needed from our UK Based Support Staff.
