Interviewed on 28 Sep 09
Gemma Lowe, Marketing Executive
Rockford IT, founded in 1994, delivers a range of flexible IT solutions to suit SME’s through to PLC’s in the UK. Rockford IT has a highly experienced & skilled team who works with each individual business, helping to deliver a highly efficient solution that will specifically fit their budget & requirements.
Key Facts & Services:
• Rockford owns & manages its own network infrastructure & data centre facility at its head office in the Midlands.
• Environmentally friendly data centre that boasts a genuine 100% uptime guarantee, 24 hour manned security & CCTV, N+1 redundant monitored systems, diverse connectivity & 24/7 technical support. Rockford uses a specialist company to ensure all equipment is maintained & working correctly – an assurance that many facilities do not offer.
• Managed Hosting: Dedicated & Virtual servers
• Managed Colocation: Rack space by U rather than by cabinet– A more cost effective service, with 32A per cabinet, rather than the standard 10A/15A.
• Data Security services & 24/7 backup facility.
• Internet Connectivity: Broadband, Leased lines & Ethernet services
• Internet Security & Services: Includes Email hosting, Anti-spam & Antivirus Protection.
• 24/7/365 support with 1 hour response time as part of Rockford’s SLA.
• Flexible solutions- Completely managed solutions to one-off requirements.
• Financially strong company with over 15 years experience.
• ISO 9001:2000 & ISO 27001:2005 certified.
• WatchGuard, Microsoft & Cisco partner.
What unique selling points do you offer?
Rockford IT has invaluable experience & knowledge in the IT industry. We have a personal approach with clients & will create the most efficient & cost effective bespoke solution for each company. Our personal approach is just one reason for our high customer retention rate, a unique claim in today’s competitive market.
Our ISO:27001 data centre gives customers a highly secure service with 100% uptime guarantee, with the option to buy more rack space as and when they need it.
Describe the services you offer?
Our flexible solutions cater for our wide range of customers & their various requirements, from complete managed solutions to one-off assistance if required.
Rockford’s services include managed hosting & colocation, domain name management, web & email hosting, antispam/antivirus protection, home-working solutions, through to its 24/7/365 support & full backup service. We can provide a complete managed service, or give clients the freedom & control of their IT system, if this is preferred.
Describe your target market?
Our solutions cater for businesses of all sizes and all industries, from single-site accountants to charities, education and national multi-site manufacturers. Our offering of rack space by U gives exceptional benefits for SME companies, and we can also supply one single server to multiple cabinets for larger multinational companies.
Our energy efficient approach also appeals to those requiring an environmentally friendly service and eco-friendly data centre facility.
How is your company planning for the future?
Following the success of opening its data centre last year, Rockford IT will be looking to build a 2nd data centre next year. This new investment will continue to offer a highly secure and efficient hosting service for its increasing client-base, but additionally offer a disaster recovery solution by replicating networks and data between sites for immediate failover.
What benefits can you offer your customers?
Other than offering a complete IT solution, our customers benefit from a personal approach and solutions adapted specifically for their business requirements. As we know each and every company has different needs and budgets, we treat our clients as individuals, tailoring our solutions to suit each unique customer.
Clients also benefit from 24/7 support, 100% uptime, ISO 27001 security, PCI DSS compliancy support, 1 hr response time & invaluable experience & knowledge that cannot be beaten.
How do you support your customers?
Our RSA (Regular System Administrator) gives realtime monitored reports & status on our clients servers’ performance, Internet connection, & server health, enabling our support team to spot potential problems before they even occur.
Rockford supplies a highly efficienct service desk ticketing system for its 24/7/365 support service, with an SLA (Service Level Agreement) of 4 hours as standard and 1 hour for critical issues, although on average 83% of calls are responded to within 30 minutes.
