Interviewed on 9 Feb 09
Felicitas Gawenat, Marketing Manager
Formed in 1996, Netcetera is one of Europe's leading Managed Hosting and Datacenter providers, with customers in over 60 countries worldwide. From our own 16,000 square foot ISO27001 certified Datacenter facility, located in the Isle of Man, we are able to deliver solutions that meet the needs of E-Businesses of all sizes.
We are a Microsoft Gold Certified Partner with a Competency in Advanced Infrastructure Solutions and specialising in Hosting Solutions since 1999.
Netcetera provides complete solutions for Web Hosting, Domain Name Registration, eCommerce, E-mail, Dedicated Server Hosting and Server-based Applications Hosting (ASP).
We are focused exclusively on providing advanced hosting services. Every aspect of Netcetera has been architected to achieve the highest quality of service possible for customers with applications that are critical to your business.
"Our mission is to become one of the top 5 European providers of Internet Hosting and E-Commerce Solutions to the Small and Medium sized Enterprise (SME) market."
What unique selling points do you offer?
We have serviced the Hosting Market since 1996, which in industry terms proves we are highly experienced.
We have adapted our procedures to meet the high expectations and constantly changing demands of today's marketplace.
We offer a Free 24/7 phone technical support. Each new client is allocated an account manager to assist with their individual requests; this means there are no phone queuing systems and no email auto responses and we also provide automation and technical support services to ensure there are no barriers to success for clients without a technical background.
There will always be a voice at the end of the phone which proves our dedication to servicing clients’ needs in what can be quite a daunting environment.
As well as providing a full suite of services on shared servers at Netcetera we take the time to understand our clients business and provide support for transition to dedicated servers or co-location as their business growth demands.
Describe the services you offer?
As a company we define Webhosting as assessing the needs of the Global market reflecting the widespread "thirst" for information.
This broadly speaking means creating a solution for the individual or organisation which allows ease of access, technical guarantees regarding uptime etc, and peace of mind.
New: This must be reflected in a Solution which readily suits the clients requirements. Netcetera provides all of the technical knowledge and infrastructure to support organisations or individuals in getting their own web site on the Internet quickly, efficiently and reliably. This includes providing web servers, Internet connectivity, controlled environment within Datacenter space and all surrounding services like domain registration, DNS management, Secure Certificates, backups and recovery, control panels, payment processing services etc.
Describe your target market?
We have an extensive range of products which are constantly monitored
and upgraded to suit our targeted markets.
We have a range of Shared Hosting Options which target the Individual
Home User, SME organisations which require secure ecommerce access and high traffic capabilities.
We also have a range of Dedicated Servers and Custom Build Options for
Large Corporate Bodies and the advanced Developer.
As all our packages are ASP.NET enabled we feel we can create an
economical and efficient solution for any organisation.
How is your company planning for the future?
In 5 years time we aim to have achieved and surpassed our current mission statement.
"Our mission is to become one of the top 5 European providers of Internet Hosting and E-Commerce Solutions to the Small and Medium sized Enterprise (SME) market."
We know that with continued dedication to Microsoft and the Growth of ASP.NET this is highly likely.
What benefits can you offer your customers?
Netcetera were a pioneer in providing Reseller Hosting Packages and building a responsive relationship with our developer clients – we listen to the feedback we receive and ensure we tailor our products to allow developers the best solution to support their business needs and maximise profits.
Our variety of Hosting solutions is the immediate factor that a web developer would choose.
Our levels of support, after sales service and industry knowledge would also be a great deciding factor.
Any web developer is obviously at the fore of the technology market place when it comes to new products and services, and with Netcetera they would have access to the latest technologies (including PHP, MySQL, ASP.NET) knowing that the support would be guaranteed and any further developments would be made readily available to them.
How do you support your customers?
We offer 24/7 support via telephone, ticket and live chat.
