Interviewed on 27 Jan 09
Representative, Rackspace
As the world’s leader and specialist in hosting, Rackspace Hosting is changing the way businesses worldwide buy IT. Rackspace delivers computing-as-a-service, integrating the industry’s best technologies into a flexible service offering, making computing more reliable and affordable. A trusted partner to companies of all sizes, Rackspace enables IT departments to be more effective. Rackspace is distinguished by its award-winning Fanatical Support®, furthering the company’s mission to be one of the world’s greatest service companies. Rackspace featured in the top 30 of both the Sunday Times 100 Best Companies to Work For list, 2008, and the Financial Times Great Place to Work Awards, 2008. Rackspace's portfolio of hosted services includes managed hosting (www.rackspace.co.uk), email hosting (www.mailtrust.com) and cloud hosting (www.mosso.com). For more information on Rackspace Hosting please visit www.rackspace.co.uk or call 0800 988 0100.
What unique selling points do you offer?
At Rackspace we provide IT hosting solutions. This is a suite of diverse hosting services that includes the management and support of managed web servers application servers, virtualization, business email solutions, database services, security services and storage and backup. We maintain and manage the data centres, the network and the hosted environments.
Describe the services you offer?
At Rackspace we provide IT hosting solutions. This is a suite of diverse hosting services that includes the management and support of managed web servers application servers, virtualization, business email solutions, database services, security services and storage and backup. We maintain and manage the data centres, the network and the hosted environments.
Describe your target market?
We deliver enterprise-level managed services to businesses of all sizes and kinds around the world. Serving more than 31,000 customers
How is your company planning for the future?
Rackspace is already the world’s leader in hosting and our vision is to be recognised as one of the world’s great service companies.
What benefits can you offer your customers?
We recognise that web developers require a reliable and flexible service which offers great support. Fanatical Support provides the assurance of outstanding customer service to enable developers to concentrate on their core activities. Rackspace also offers 100 per cent network uptime and a one hour hardware replacement guarantee
How do you support your customers?
Fanatical Support for every customer, regardless of size or location. We back this up with our Fanatical Support Promise, which is detailed in our Service Level Agreement. We promise that if something goes wrong we will rise to the occasion, accept responsibility, take action and resolve the issue. We even go as far as saying if we don't live up to our Fanatical Support Promise, we'll let you leave Rackspace before your commitment is up. But we're sure it will never come to that. Our support is 24x7x365, each account has a dedicated support team and we employ hundreds of highly skilled and well trained experts.
